The Small and Medium Enterprises General Authority has released the Voice of the Customer Report for the third quarter of 2024. The report aims to share best practices and enhance services based on customer feedback. By analyzing this feedback, the authority continuously identifies customer needs and aspirations to improve the services provided by "Monsha'at." The report highlights customer satisfaction indicators at the authority level and customer satisfaction for Monsha'at services, along with a report on customer complaints. The Small and Medium Enterprises General Authority is committed to improving service quality for beneficiaries by continuously analyzing and identifying needs. "Monsha'at" strives to deliver the best services to support the growth objectives of small and medium enterprises.

To view the report, click here.