Definitions:

• Monsha’at: the Small and Medium Enterprises General Authority, referred to as the “First Party”.
• The App: the electronic program or platform owned by Monsha’at through which consultation services are provided and received.
• The Beneficiary: the person who requests consultation, information, advice, or solutions through the App.
• The Consultant: the person who provides consultations, information, advice, or solutions to the Beneficiary through the App.
• The Work Team: (technical support and Monsha’at staff)

Preamble:

The App is based on remote communication between the Consultant and the Beneficiary requesting the service. Its aim is to help entrepreneurs and SME owners develop and grow their businesses, establish new businesses, reduce losses, and avoid exiting the market. These provisions have been established to regulate the relationship between the Beneficiary, the Consultant, and Monsha’at.

The Beneficiary shall comply with the following:

1. Comply with the laws and regulations in force in the Kingdom, and adhere to public decency and good conduct when dealing with Consultants and the Work Team.
2. Not save, record, or publish consultation sessions, in whole or in part, by any means without written permission from Monsha’at. No party other than Monsha’at may retain records of consultations for quality purposes and the evaluation of Consultants.
3. Attend the consultation session at the scheduled time without delay in order to benefit fully from the consultation. The Beneficiary is not entitled to claim any compensation or consideration from Monsha’at, the Work Team, or the Consultant if the Beneficiary fails to attend the consultation session at the scheduled time.
4. Send the subject of the consultation clearly before the consultation session, and avoid spending session time explaining the problem, so as to make the most of the consultation session’s time.

The Beneficiary acknowledges Monsha’at’s right to bar the Beneficiary from attending consultation sessions in any of the following cases:

1. If the Beneficiary fails to adhere to public decency.
2. If the Beneficiary provides the Consultant with any inaccurate documents.
3. If the Beneficiary misses three consultation sessions within one calendar year without stating the reasons by email to info@monshaat.gov.sa or if the Small and Medium Enterprises General Authority is not satisfied with the reasons.

General Provisions:

1. The Beneficiary is entitled to three sessions per month.
2. In the event of any technical problems, you can contact us by email at info@monshaat.gov.sa.
3. The Beneficiary acknowledges and understands that the consultations, information, advice, recommendations, proposals, and the like provided to the Beneficiary represent the Consultant personally and do not represent Monsha’at or its staff under any circumstances; that the Beneficiary has no right to bring claims, complaints, lawsuits, or the like against Monsha’at or its staff based on the use of the App and/or benefiting from the consultations; and that everything provided to the Beneficiary is subject to the Beneficiary’s own assessment and personal decision.