Service Level Agreement (SLA)

Monshaat

Services Level Agreements

The General Authority of Small and Medium Enterprises, Monsha’at, places its customers’ satisfaction at the top of its priorities, offering a seamless user experience to its users and beneficiaries. The table below outlines the turnaround time for the completion and implementation of these services after filing all required data and providing supporting documents. This does not include the time taken if the service requires the presence of a third party. All customers must adhere to the terms and conditions of each service as described in the E-service Guide.

Help and Support.

If you are not satisfied with the e-service provided, do not hesitate to get in touch via the following e-mail: Info@monshaat.gov.sa

Table below outlines the response time according to the service type:

turnaround time for Completing and Implementing the Request	E-services
Closing the request within 5-10 days from the date of its submission, according to the program type.	Tomoh Program
Approval according to the start date of the training program.	Training Program
Approval within 2 business days from the date of submitting the request.	Guiding Program
Approval within 1 business day from the date of submitting the request.	Consulting Program
Service available immediately	My Enterprise 360 Program
Service providers: Response to the request within 15 working days from the date of its submission. Targeted Enterprises: Request accepted or rejected within 10 business days from the date of its submission.	Mazaya
Approval within 14 business days from the date of submitting the request.	Tomoh For Franchising
Approval within 30 business days from the date of submitting the request.	Entity and Service Guide
Approval within 30 business days from the date of submitting the request.	Business Incubators Licensing