Services Level Agreements The General Authority of Small and Medium Enterprises, Monsha’at, places its customers’ satisfaction at the top of its priorities, offering a seamless user experience to its users and beneficiaries. The table below outlines the turnaround time for the completion and implementation of these services after filing all required data and providing supporting documents. This does not include the time taken if the service requires the presence of a third party. All customers must adhere to the terms and conditions of each service as described in the E-service Guide. Help and Support.If you are not satisfied with the e-service provided, do not hesitate to get in touch via the following e-mail: Info@monshaat.gov.sa Table below outlines the response time according to the service type: Turnaround Time for Completing and Implementing the Request E-services Tomoh Program Closing the request within 5-10 days from the date of its submission, according to the program type. Training ProgramApproval according to the start date of the training program. Guiding ProgramApproval within 2 business days from the date of submitting the request. Consulting ProgramApproval within 1 business day from the date of submitting the request.My Enterprise 360 Program Service available immediately Mazaya Service providers:Response to the request within 15 working days from the date of its submission.Targeted Enterprises:Request accepted or rejected within 10 business days from the date of its submission.Tomoh For Franchising 20 working days through the Franchise Center platform.Entity and Service Guide Approval within 30 business days from the date of submitting the request.Business Incubators Licensing Approval within 30 business days from the date of submitting the request.Brand Evaluation 7 working days through the Franchise Center platformThe Franchise Licensing SuspensionImmediateQualification and licensing of franchise brokers15 working days through the Franchise Center platformCertificate of Startup SizeImmediate Enterprises’ Challenges Program10 working daysJadeer Service3 working daysSocial Enterprise Accreditation Certification Service15 working daysBusiness AtlasImmediateDisplaying trademarks and their franchise opportunities7 working daysOpen DataImmediate Supporting Entrepreneurial Projects for Investment Growth and Development ProgramAccording to the program scheduleUniversity Startup Capacity Development ProgramAccording to the program scheduleBusiness CampsAccording to the program scheduleThakaa Pioneers ProgramAccording to the program scheduleEbtker Annual AwardAccording to the award scheduleThe Franchise Manager7 working days from the date of application submissionMonsha’at AcceleratorsAccording to the accelerator schedule Thakaa Challenges (Teams)According to the challenge scheduleInnovation ChallengesAccording to the challenge scheduleInnovation LibraryImmediate Thakaa Library - in emerging technologiesImmediateMarket insights and publications (E-commerce)ImmediateSuccess stories and case studies (E-commerce)ImmediateRetail sector reportsImmediateEntrepreneurship FundsImmediateGovernment Cost CalculatorImmediateFranchise Brokers GuideImmediateStore Operation ManualImmediate Innovation System Services GuideImmediateStep-by-step guide to start E-commerceImmediateE-commerce GuidelinesImmediateSelf-assessment questionnaireImmediateInteractive Business Innovation JourneyImmediateInvesting in innovative enterprisesImmediateProviding spaces for businesses in commercial shopping centers10 working daysConsultations on emerging technologies (Thakaa experts)Approval in accordance with the consultation session scheduleThakaa Opportunities According to the program schedule Supporting innovators - in emerging technology competitions and challengesAccording to the program scheduleSetting up and providing shared workspaces5 working daysView the services statistics reports, click here
Innovation System Services GuideImmediateStep-by-step guide to start E-commerceImmediateE-commerce GuidelinesImmediateSelf-assessment questionnaireImmediateInteractive Business Innovation JourneyImmediateInvesting in innovative enterprisesImmediateProviding spaces for businesses in commercial shopping centers10 working daysConsultations on emerging technologies (Thakaa experts)Approval in accordance with the consultation session scheduleThakaa Opportunities According to the program schedule Supporting innovators - in emerging technology competitions and challengesAccording to the program scheduleSetting up and providing shared workspaces5 working daysView the services statistics reports, click here
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