Service Level Agreement (SLA)

Services Level Agreements 

The General Authority of Small and Medium Enterprises, Monsha’at, places its customers’ satisfaction at the top of its priorities, offering a seamless user experience to its users and beneficiaries. The table below outlines the turnaround time for the completion and implementation of these services after filing all required data and providing supporting documents. This does not include the time taken if the service requires the presence of a third party. All customers must adhere to the terms and conditions of each service as described in the E-service Guide.

 

Help and Support.

If you are not satisfied with the e-service provided, do not hesitate to get in touch via the following e-mail: Info@monshaat.gov.sa

 

Table below outlines the response time according to the service type:


 

Turnaround Time for Completing and Implementing the Request

             E-services

 Tomoh Program

 Closing the request within 5-10 days from the date of its submission, according to the program type.

  Training Program

Approval according to the start date of the training program.

 Guiding Program

Approval within 2 business days from the date of submitting the request.

  Consulting Program

Approval within 1 business day from the date of submitting the request.

My Enterprise 360 Program 

Service available immediately

 Mazaya

 

 

  • Service providers:

Response to the request within 15 working days from the date of its submission.

Targeted Enterprises:

Request accepted or rejected within 10 business days from the date of its submission.

Tomoh For Franchising 

20 working days through the Franchise Center platform.

Entity and Service Guide 

Approval within 30 business days from the date of submitting the request.

Business Incubators Licensing 

Approval within 30 business days from the date of submitting the request.

Brand Evaluation 

7 working days through the Franchise Center platform

The Franchise Licensing Suspension

Immediate

Qualification and licensing of franchise brokers

15 working days through the Franchise Center platform

Certificate of Startup Size

Immediate 

Enterprises’ Challenges Program

10 working days

Jadeer Service

3 working days

Social Enterprise Accreditation Certification Service

15 working days

Business Atlas

Immediate

Displaying trademarks and their franchise opportunities

7 working days

Open Data

Immediate 

Supporting Entrepreneurial Projects for Investment Growth and Development Program

According to the program schedule

University Startup Capacity Development Program

According to the program schedule

Business Camps

According to the program schedule

Thakaa Pioneers Program

According to the program schedule

Ebtker Annual Award

According to the award schedule

The Franchise Manager

7 working days from the date of application submission

Monsha’at Accelerators

According to the accelerator schedule

 Thakaa Challenges (Teams)

According to the challenge schedule

Innovation Challenges

According to the challenge schedule

Innovation Library

Immediate

 

Thakaa Library - in emerging technologies

Immediate

Market insights and publications (E-commerce)

Immediate

Success stories and case studies (E-commerce)

Immediate

Retail sector reports

Immediate

Entrepreneurship Funds

Immediate

Government Cost Calculator

Immediate

Franchise Brokers Guide

Immediate

Store Operation Manual

Immediate

 

Innovation System Services Guide

Immediate

Step-by-step guide to start E-commerce

Immediate

E-commerce Guidelines

Immediate

Self-assessment questionnaire

Immediate

Interactive Business Innovation Journey

Immediate

Investing in innovative enterprises

Immediate

Providing spaces for businesses in commercial shopping centers

10 working days

Consultations on emerging technologies (Thakaa experts)

Approval in accordance with the consultation session schedule

Thakaa Opportunities 

According to the program schedule

 

Supporting innovators - in emerging technology competitions and challenges

According to the program schedule

Setting up and providing shared workspaces

5 working days

View the services statistics reports, click here

 

 

 

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latest changed date 21 May 2024

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