The Small and Medium Enterprises General Authority (Monsha'at) announced the results of its online consultation to enhance the beneficiary journey on the "Nawafth" application, conducted from May 18 to 21, 2026, across social media platforms to improve advisory session efficiency and streamline digital procedures.

The consultation asked participants to identify features that would most improve session efficiency: "sending a written session summary" emerged as the primary priority, followed by "enabling appointment rescheduling," "enhancing advanced search filters," and "linking session appointments to calendars."

Monsha'at aims to leverage these proposals to strengthen digital engagement and integrate technical solutions that meet user needs, elevating the quality of digital services and supporting the sustainability of small and medium-sized enterprises.