Store Operation Manual
Stores Selling Food and Consumer Products
The activity is defined as the sale of packaged food products, personal care items, hygiene products, disinfectants and their tools, as well as plastic products.
Job Titles
The occupations needed to manage and operate a food and consumer products store vary with the size of the business. The main ones, according to the Saudi Occupational Classification Guide, are:
ﺑﺎﺋﻊ ﻣﺘﺠﺮ ﺗﺠﺰﺋﺔ
استقبال وتوجيه العملاء إلى الأقسام المناسبة لاحتياجاتهم داخل المتجر وتقديم المعلومات الدقيقة مثل ميزات المنتج، والأسعار وخدمات ما بعد البيع للمنتجات وكذلك الإجابة على أسئلة العملاء حول منتجات أو خدمات محددة كما تتطلب الوظيفة مستوى تعليمي مناسب ومهارات تواصل ممتازة والقدرة على تحقيق نسبة المبيعات المطلوبة وتقديم حلول لشكاوى العملاء
Customer Accountant
Manages financial transactions with customers using cash registers, checks goods, ensures accurate pricing, and collects payments in cash or via credit cards. This role includes reviewing invoices and receipts, monitoring and tracking inventory, and conducting cash collections. It requires a suitable educational level, experience in customer service, good knowledge of cash register operations, and the ability to work evening shifts and on public holidays.
Sales Assistant
Arranging and displaying the company’s products at work sites in an organized and clean manner, ensuring they appear presentable. The role also involves preparing daily reports on customers, clearly labeling the company’s products with prices, and monitoring the expiration dates of displayed or stored products. Additionally, the position requires an appropriate level of education
Cleaner
Performs necessary cleaning, polishing, and sanitizing tasks within the store, including storage areas, accounting offices, shelves, aisles, restrooms, and break areas. The role also involves ensuring the cleanliness of product packaging and maintaining cleaning tools and materials.
Cleaning Supervisor
Oversees the cleaning team, monitors cleaning procedures, assesses the needs of various areas within the activity, and ensures the proper use of cleaning tools. This role involves monitoring the cleaning of ceiling ventilation openings and conducting and documenting routine inspection and maintenance activities, as well as notifying management of any deficiencies or repair needs. It requires a suitable educational level, proficiency in handling heavy equipment and chemicals, the ability to evaluate team performance, and a good understanding of health and safety procedures.
Marketing Specialist
Develops and implements marketing plans for the organization to achieve goals, promote brand awareness, execute promotional campaigns for products and services, and conduct market research to address consumer needs, behaviors, and trends. This role involves generating creative ideas for marketing campaigns and assisting with various marketing activities by providing content development suggestions, preparing advertising plans, and planning important events and occasions.

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